Abstract

Many institutions of higher education have evaluated the effectiveness of their institution based upon enrollment numbers, student course evaluations, and alumni feedback. This paper examined one department’s implementation of an institutional transformation model. The literature review integrated transformational leadership and change processes. Although institutional transformation has been recognized within the literature, systemic recognition of the authentic need and value provided by the transformational process has been limited. Recent emphasis by accrediting bodies on the need for institutions to continuously evaluate and improve their academic and administrative programs has driven the need for this work. This paper looked at the assessment process through two lenses. The first lens examined the development of a program evaluation process for graduate students in an Instructional Design and Technology Department. Examples of program evaluation instruments and the processes utilized in their development shared. The second lens analyzed the processes used.