Abstract
This paper explores the challenges international students face in navigating the U.S. healthcare system, focusing on cultural and technical barriers that limit access to essential health information. The study examines how international students’ diverse cultural backgrounds influence their understanding and interaction with U.S. healthcare services. Conducted at a large public university in West Texas, the research employs a user-centered design methodology to advocate for culturally inclusive healthcare communication. Data collection involved four phases: interviews to investigate international students’ healthcare experiences in their home countries and their perceptions of university-provided resources; task observations to evaluate their ability to navigate the university’s health insurance website; focus groups to collaboratively develop strategies for improving access to healthcare information; and an online survey to capture broader insights from the international student population. Findings emphasize the need for universities to adopt multicultural approaches in healthcare communication, ensuring that information is accessible and comprehensible to a diverse student body. Recommendations include updating international student orientation programs and enhancing digital resources, key sources of health information, to better address their needs. By engaging with “Oceanic Journeys,” the paper contributes to a broader dialogue on fostering inclusivity and understanding in the humanities, particularly through strategies supporting international students’ healthcare communication.
Presenters
Akshata BalghareAssistant Professor of Engineering Writing , Humanities and Communication, Embry-Riddle Aeronautical University, Arizona, United States
Details
Presentation Type
Paper Presentation in a Themed Session
Theme
Communications and Linguistic Studies
KEYWORDS
INTERNATIONAL STUDENTS, HEALTHCARE COMMUNICATION, CULTURAL INCLUSION, HIGHER EDUCATION, HEALTH EQUITY
