Abstract
The University Johannesburg in South Africa increased the security and controls around the issuing of Degree Documents and the verification of credentials in the last few years. The recent introduction of an AI assisted Chatbot has also transformed how they support student inquiries. Through these projects, they are leading the Digital Transformation of Degree Documents and reducing the risks associated with misrepresenting qualifications. This paper considers the experience and solutions behind the digital transformation strategy.
Presenters
Tinus Van zylSenior Director: Central Academic Administration, Registrar's Division, University of Johannesburg, Gauteng, South Africa
Details
Presentation Type
Paper Presentation in a Themed Session
Theme
Educational Organization and Leadership
KEYWORDS
AI assistance, Chatbot, Digital Transformation, Digital Degree Documents, Online verifications
