Abstract
In the tourism industry, creating an environment where employees feel safe to express themselves, share ideas, and take risks without fear of retaliation is essential to fostering innovation, collaboration, and overall well-being. This workshop is designed to introduce tourism professionals to the concept of psychological safety—what it is, why it matters, and how it can be cultivated in the workplace. Participants will explore practical strategies to build trust, encourage open communication, and promote a culture where team members feel respected and empowered to contribute without fear of negative consequences. Through interactive exercises, real-world examples, and team-based discussions, this session will highlight the critical role psychological safety plays in customer service, team dynamics, and problem-solving within the tourism sector. Attendees will leave with actionable tools to enhance team collaboration, improve customer interactions, and foster a supportive work environment, contributing to a more positive organizational culture. Whether you are a frontline employee, manager, or team leader, this workshop will provide valuable insights on how to ensure team members feel safe, heard, and valued in their roles. Join us in this transformative workshop to create a tourism environment where everyone can thrive.
Presenters
Shari CollinsOwner and Lead Consultant, DEI, HR, L/D, Education, Shari Collins Consulting, United States
Details
Presentation Type
Theme
Changing Dimensions of Contemporary Tourism
KEYWORDS
Psychological, Safety, Communication, Workplace, Culture, Teamwork, Collaboration, Culture
